Contact Us






Contact

How Can We Help?


Questions about safes, security systems, or an existing order? Our Sacramento-based team is ready to assist. Owned and operated by Grindstone Security.

Most messages answered within 1 business day
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Email

support@grindstonesecurity.com
Replies within 24 hours

Phone

(530) 471-2482

Mon–Fri 9 AM to 5 PM PST
Common Questions

Frequently Asked Questions


How long does shipping take?

Orders typically ship within 1 to 3 business days, with transit taking 5 to 8 business days. Total delivery time is 6 to 11 business days from your order date within the Continental U.S. Every shipment includes tracking so you can monitor progress.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and carrier information. You can use that number to follow your package through the carrier's website. If you have questions about a shipment in transit, feel free to contact us directly.

What is your return policy?

We accept returns on most items within 30 days of delivery, provided the product is in its original condition and packaging. Please reach out to our team to initiate a return and receive a return authorization. Refer to our Return Policy page for complete details.

Can I exchange a safe for a different size?

Yes, we can arrange exchanges for a different size or model if the original item is unused and in its original packaging. Contact our support team and we will walk you through the exchange process, including any cost differences between models.

How do I choose the right safe for my needs?

Consider what you plan to store, where the safe will be placed, and whether you need fire or water resistance. For firearms, look at our gun safes with interior configurations designed for rifles or handguns. Our team can provide personalized recommendations based on your specific security requirements.

Do your smart locks work with existing deadbolts?

Most of our smart locks are designed to retrofit standard deadbolt preparations, but compatibility depends on your door type and thickness. Each product listing includes detailed specifications and fitment information. If you are unsure, send us a photo of your current lock setup and we can confirm compatibility.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Availability

Business Hours


Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

What We Stand For


Fast Response

Every message is read and responded to within one business day by our Sacramento team.

Secure Shopping

Your payment and personal data are protected with industry-standard encryption at every step.

Trusted Products

We carry safes and security systems from established manufacturers known for build quality.

Free Shipping

Most orders ship free within the Continental U.S. with full tracking on every package.